Frequently Asked Questions
1.DELIVERY & ORDER STATUS
Please allow 1-3 business days for Ground orders to process. Please see our shipping page for transit times. Orders cannot be changed or cancelled once placed.
2.RETURNS
Returns must be made within 30 days of delivery. Please allow 7-14 days after return delivery for your refund to be processed. Clearance items are final sale (items ending in $.x5).
3.CAN I CHANGE OR CANCEL MY ORDER?
No. Once an order is placed it cannot be changed or cancelled.
4.SHIPPING COSTS EXPLAINED
For some of our product lines, such as vases, we incur additional UPS charges due to weight. These additional charges are in addition to the regular UPS shipping rates. As UPS has increased their rates and added additional charges, we have also had to increase our rates.
5.WHAT IS THE DIFFERENCE BETWEEN ARTIFICIAL, FAUX AND FAKE?
Nothing. There is no difference, they are just different descriptors for the same product.
6.ARE THE FLORALS AND GREENERY SUITABLE FOR OUTDOOR USE?
Products suitable for outdoor use will be indicated in the product description. Our main products are suitable for indoor use only, and we cannot guarantee the durability of the color of products used outdoors.
7.DISCOUNT ELIGIBILITY & EXCLUSIONS
Minimum order subtotals will apply per promotion. Discounts are not valid on Gift Cards, pre-made flower arrangements or potted plants. Discounts may not be combined with other offers or coupons. Coupons have no cash value and cannot be applied to previous purchases. Some exclusions other may apply. Sign up for our emails to be notified of promotions and discounts.
8.GIFT CARDS
Gift cards can be sent directly to the recipient or scheduled for delivery at a certain day/time.
9.HOW CAN I CONTACT THE CUSTOMER SERVICE?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: service@mytinyflora.com
10.WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?
We always aim to answer every question within 48 hours.